We are excited to share with you the continuation of our Happy Tees® journey to rebuild and relaunch our Shopify store. Follow along with our test purchase, to see what a customer would see as they order and receive products. Below is a timeline from July 2025 showing our test order (well, it was a real order, mine!) moving through the system until delivery. Spoiler alert: free standard shipping took a week. Let's outline what happened, step by step.
On Tuesday, July 22nd @ 4:00 pm, a flurry of notifications happened after submitting payment on the store's checkout page. First was an automatic email alert configured through my credit card company whenever a purchase goes through. But for the following emails from the store, refer to the screenshots for each step.
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Second email (after my credit card transaction) was an opt-in confirmation, asking to confirm it is okay to subscribe and receive email marketing (newsletters) from the store. Note that after this confirmation, it is easy to opt-out and remove your email address if you no longer want to receive anything. Look at the footer section near the bottom of our website for links to our Privacy Policy to learn more, read through our Terms and Conditions, and also review Your Privacy Choices if you want to opt-out using your email address. |
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Third email was from Shopify asking about using their smartphone app called Shop to track my order. A download link is provided (you can also go to https://shop.app), but we didn't download right away because shipping updates are already being sent via email. We'll investigate further on future purchases to see what the Shop app has to offer. Update: we downloaded the Shop app on our phone and it provides a mobile experience for our store, and basically all of Shopify? We'll continue to make updates to our various store details. One of the really cool features was an alert inside the Shop app when we marked one of our shirts as favorite, it told us when the price changed. |
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| Fourth email in rapid sequence was the order confirmation. which included a link to my store account, and an order summary of the products purchased (yes, of course we paid the optional tipping, just to make sure it works). Viewing the store account provided the same information, but it was easy to refresh the browser to check if any status changes. |
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On Wednesday, July 23rd @ 3:38 pm, a new email showed up to say the order is on the way. We did check with our printer and confirmed this order spent two days in production, so with this email, it seems like less? With a single day spent on printing, the product went immediately into the shipping process. Side note: Let's also point out that adjustments were made by editing the Shopify email templates and adding the mailing address at the bottom of the message. You can see the differences between the earlier email and the one shown here. From now on, outgoing email messages will include this clear identification for the store name and address. |
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At this point, if you look at the big arrow on the calendar, the notifications are silent for several days until the following Monday. On the Shopify console to review the list of customers, the shipping status automatically changed on Sunday night, but it wasn't until Monday that an email went out with a new update. In the meantime, there were resources such as the link to my store account, as well as a tracking number provided by OnTrac. All of these areas were checked and refreshed repeatedly, but alas nothing happened officially until Monday.
| On Monday, July 28th @ 11:15 am, a new email arrived to say my order was out for delivery. If you were to check again using the tracking number provided by OnTrac, or viewing your store account, all notices are in sync. It's finally happening! |
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| On the same day, after 1:00 pm, a couple of emails were sent upon successful delivery. There was the one shown here that explained what items were included in this shipment. |
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And finally, there was this last email in the sequence, asking if everything went well for the order and the delivery. In fact, it's the customer support team sending follow up emails from customer@trackorder.site and they represent our printing service. Look at the footer section near the bottom of our website for our Refund Policy to learn more. |
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Starting on a Tuesday with an afternoon order, ending on the next Monday with an afternoon delivery, there you have it. We're trying to be transparent on our journey, showing you a full play by play account of the exciting time a t-shirt was ordered and shipped through our store. More to come . . .