Frequently Asked Questions

Question: How much does shipping cost?

Answer: We are happy to offer free standard shipping. No extra charge.

 

Question: I want it fast. How can I speed up shipping? Do you offer an overnight option?

Answer: Free standard shipping is the only option. And just to set expectations, it usually takes about a week or 5 days to be delivered. We wrote a blog post about what you can expect after paying for your order.

Look at the footer section near the bottom of our website for links to our Shipping Policy. In the future, if a new shipping method becomes available, we will update this FAQ page, our Shipping Policy, and your checkout page with more information about shipping options.

 

Question: I see the company address on this website. Can I come pick up my order in person?

Answer: Online orders only. The company address is an administrative office building, and not a public retail storefront. We have partnered with Shopify to create our store, and offer you an excellent, reliable, online shopping experience.

 

Question: How will the charges from Happy Tees ® appear on my bank or credit card statement?

Answer: A charge on your bank or credit card statement will typically include the following: (1) the merchant's name, in this case you may see both the Happy Tees® Brand name as well as the name of our business partner MindQuiet Consulting LLC; (2) the date of the transaction; (3) the amount of the charge; and (4) a transaction reference number.

 

Question: How can I designate my order as a gift to someone else?

Answer: In this situation, you can enter a shipping address that is different from your billing address. That way the order you paid for will automatically be sent to the other person as your gift to them. We are looking into the possibility of additional options such as gift wrapping, and personalized (in your own words) gift messages to be included in your order, but those options are not yet available.

 

Question: I was thinking about buying more than 1 or 2 products in the same order. Do you offer product bundles?

Answer: Yes, in some categories. Be sure to check again soon. For example, take a look at our Holidays collection for HIS & HERS Happy Tee when viewing a red HERS shirt for him, and HIS & HERS Happy Tee when viewing a white HIS shirt for her. Inventory is updated on an ongoing basis, and changes are refreshed frequently for product listings.

 

Question: I do not live in the United States. What locations are available for my order to be shipped?

Answer: We only ship in United States. Visitors to our online store who are not in the United States (or appear to be outside USA because of IP address or VPN location) may see an error page from our partner Blockify called 403 Access Forbidden, because we are not setup to properly support customers outside of our target market.

In the future, as our operations expand, if we lift the blocking restriction for visitors who are not in the United States, and increase the shipping coverage area (such as international), we will update this FAQ page, our Shipping Policy, and your checkout page with more information for other locations.

 

Question: Can my order be shipped to a U.S. military address?

Answer: Yes, in most cases for our printing services. Look at the footer section near the bottom of our website for links to our Shipping Policy. Be aware that your order will be shipped by the United States Postal Service (USPS) and delivery may take up to 15-30 days.

 

Question: How do I request a return, exchange, or refund?

Answer: Happy Tees® offers a 30-day 100% money-back guarantee.

If your product is damaged, defective, or has manufacturing errors, there is no need to return anything. Our customer service team automatically sends an email after delivery to ask if there were any issues with your order. This makes it easy for you to initiate and process a free reprint or refund. In fact, we wrote a blog post about what you can expect after paying for your order, where we took a screenshot of this exact email.

If your product does not have any defects, we have partnered with AfterShip, which provides a returns portal for you to use online for free return shipping and processing refunds. And instead of a refund, if you wanted an exchange, then after receiving your return and approving your exchange request, we will issue a special one-time code for you to use during checkout for placing a new order.

Look at the footer section near the bottom of our website for our Refund Policy to learn more. Just remember, there are different sets of instructions in our Refund Policy for: (1) damaged or defective products; and (2) non-defective product returns or exchanges.

 

Question: Why would my non-defective product return or exchange be rejected?

Answer: One reason for being rejected is if we receive your return package and cannot find the product inside the package. For example, if the package only contains paper, or packing materials such as bubblewrap, or cardboard, or other items, and the product itself is not actually there.

For non-defective product returns, we inspect your return package to confirm the product is in nearly new or unused condition. After all, non-defective means nothing is really wrong. Otherwise, if the product you originally received for your order was damaged, defective, or had manufacturing errors, there is no need to return anything. Our customer service team can assist you with a free reprint or refund.

Another reason for being rejected is when the start date of your request for a refund or exchange is more than 30 days after product delivery (also called product fulfillment) for your purchase. Look at the footer section near the bottom of our website for links to our Terms and Conditions, and our Refund Policy.

 

Question: During checkout I see a section for tips. Is tipping optional?

Answer: No guilt at all. Yes, tipping is optional, and should appear hidden until you click into that section of the checkout page. There you will see suggested percentages if you really want to add a happy little something extra, but there is no requirement for tipping as part of your order.

 

Question: Do you have an affiliate program?

Answer: Not at this time. Look at the footer section near the bottom of our website for links to our Affiliate Disclosure, and read more about our Terms and Conditions.

 

Question: Can I request a special t-shirt size?

Answer: Our inventory includes small (S), medium (M), large (L), extra-large (XL), and two-times extra-large (2XL). However, there are limited size selections beyond that such as extra-small (XS), and only a few sizes even larger than 2XL such as 3XL, 4XL, and 5XL. Mostly those sizes are difficult to find, but send us an email at info@happytees.com to let us know what you are looking for, and we will be happy to see what is possible.

 

Question: Why are some products listed with different colors (or sizes) in the example images, but I cannot select it in the drop down list of colors (or sizes) to place my order?

Answer: Check back again soon. This is due to a product color (or size) temporarily running out-of-stock. We have enabled a setting with our printing service to only show in stock variations (such as different colors, different sizes). We are attempting to minimize the risk of a customer paying for an order that is not actually in stock or is unavailable for printing and shipping. Inventory is updated on an ongoing basis, and changes are refreshed frequently for product listings.

 

Question: What can I do as a customer if I am concerned about data privacy?

Answer: Happy Tees® is based in California and we take data privacy seriously. We continue to research and implement reasonable measures to prevent fraudulent activity. Look at the footer section near the bottom of our website for links to our Privacy Policy to learn more, read through our Terms and Conditions, and also review Your Privacy Choices if you want to opt-out using your email address.