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Last review date: July 2025

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Table of contents:

• Cancellations
• Issue reporting timeframes
• Damaged/defective product policy
• Non-defective return/exchange policy
• Refund timeframe
• Support contacts

 

Cancellations

Be aware that all products are unique and printed only once they are ordered. This also means that returns and exchanges are not supported by our printing service if a customer ordered the wrong size, color, or simply changed their mind.

But good news for you, we offer a 30-day 100% money-back guarantee. And even though your order cannot be cancelled, Happy Tees® will take your unused returns (in spite of our printer). See the section below called Non-defective return/exchange policy.

If the order you paid for experiences shipping restrictions, we will notify you to discuss next steps prior to sending the order into printing production (as a result there could be a cancellation and refund). Look at the footer section near the bottom of our website for links to our Shipping Policy.

 

Issue reporting timeframes

Our policy lasts 30 days. If 30 days have gone by since product delivery (also called product fulfillment) of your purchase, unfortunately we can no longer offer you a refund or exchange.

 

Damaged/defective product policy

Be sure to inspect your order when it is delivered. In case of a damaged product or a manufacturing error, our printer offers a free reprint or a refund if you report the issue within 30 days of product delivery. To assist you, a customer support team manages and issues reprints or refunds.

Emails containing more instructions are sent from customer@trackorder.site with our store name Happy Tees®. When an order is delivered, an automatic email is sent asking you (as our valued customer) to rate the order. If there is an issue with the order, you can report it directly to the support team and request a free reprint or refund.

Please provide a clear photo showing the issue (refer to the table shown below). There is no need to return the damaged product. Any questions or concerns regarding this damaged/defective product policy, send an email to info@happytees.com and we can step in, if necessary, to manually edit your order.

Issue		Requested evidence
An issue with the quality of the print		A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)		A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. There is normally a tolerance of 0.5" for print placement.
Print in the wrong area		A clear photo of the product you received, folded in a way that clearly displays both sides.
Wrong product		A photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality)		A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)		A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments.
Delivery-related product damage		A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
Reprinted item has the same issue as the original item		A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

 

Non-defective return/exchange policy

Yes, as part of our 30-day 100% money-back guarantee, in this type of situation where a customer believes they ordered the wrong size, color, or simply changed their mind, we really do want your returns that are unused, and still practically new. Upon your notification to Happy Tees® within 30 days of product delivery (also called product fulfillment) of your purchase, your returns will be processed through our partner AfterShip for free return shipping.

Why do we want your unused returns? In the future, our goal is the creation of another category in our store, possibly for giveaways, or to resell these gently handled products directly as physical inventory.

To be eligible for a non-defective return and refund, your item must be: (1) unused and in the same condition that you received it; (2) must also be in the original packaging; and (3) to complete your return, we require a receipt or proof of purchase. See the section below called Refund timeframe.

For product exchanges, if you want to exchange a non-defective return for the same item, then instead of issuing a refund, we can generate a special one-time code for you to place a new order at no charge (you've already paid once). Same eligibility conditions listed above also apply for an exchange of a non-defective return.

 

Refund timeframe

Refunds (if applicable):

• Day 1 is the date of your choice within 30 days from product delivery (also called product fulfillment) of your purchase, when you start to request a refund by pointing your browser to https://happytees.aftership.com/returns and following the instructions.
• Day 1-2 is Happy Tees® coordinating with you through our partner AfterShip to process the return shipping details.
• Day 3-8 is the delivery period for return shipping.
• Day 8 is Happy Tees® receiving and inspecting your non-defective return. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Day 9 is for processing approved refunds. A credit will automatically be applied to your credit card or original method of payment, initiated at this point on the estimated refund timeline.

Exchanges (if applicable):

• Day 1 is the date of your choice within 30 days from  product delivery (also called product fulfillment) of your purchase, when you start to request an exchange by pointing your browser to https://happytees.aftership.com/returns and following the instructions.
• Day 1-2 is Happy Tees ® coordinating with you through our partner AfterShip to process the return shipping details.
• Day 3-8 is the delivery period for return shipping.
• Day 8 is Happy Tees ® receiving and inspecting your non-defective return. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
• Day 9 is for processing approved exchanges. We will notify you of the special one-time code you can use during checkout to place a new order at no cost.

Late or missing refunds (if applicable):

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@happytees.com.

 

Support contacts

For a defect or manufacturing error, a customer support team manages and issues reprints or refunds. Emails containing more instructions are sent from customer@trackorder.site with our store name Happy Tees®.

To return your non-defective product, we have partnered with AfterShip to make returns as easy as possible. But if any questions or concerns you can contact us at info@happytees.com and at: Happy Tees®, No Defects Product Team, 12100 Wilshire Boulevard Suite 800, Los Angeles, CA 90025, United States.