Question 1

Do you offer product bundles?

Accepted Answer

Yes, in some categories. Be sure to check again soon. For example, take a look at our Holidays collection for HIS & HERS Happy Tee when viewing a red HERS shirt for him, and HIS & HERS Happy Tee when viewing a white HIS shirt for her. Inventory is updated on an ongoing basis, and changes are refreshed frequently for product listings.

Question 2

How much does shipping cost?

Accepted Answer

We are happy to offer free standard shipping in the United States. No extra charge.

Question 3

Is tipping optional?

Accepted Answer

No guilt at all. Yes, tipping is optional, and should appear hidden until you click into that section of the checkout page. There you will see suggested percentages if you really want to add a happy little something extra, but there is no requirement for tipping as part of your order.

Question 4

How will the charges from Happy Tees ® appear on my bank or credit card statement?

Accepted Answer

A charge on your bank or credit card statement will typically include the following: (1) the merchant's name, in this case you may see both the Happy Tees® Brand name as well as the name of our business partner MindQuiet Consulting LLC; (2) the date of the transaction; (3) the amount of the charge; and (4) a transaction reference number.

Question 5

How long will it take to receive my order?

Accepted Answer

Typically, our free standard shipping might take one week or 5 business days to deliver your order. We're doing our best to deliver it promptly for you. For full transparency we did a wonderful write up in our blog about what to expect when you place an order and wait on order fulfillment.

Question 6

How to track my order?

Accepted Answer

Check your email for details about your order, or you can track your order at through this tracking page https://17track.net/en

Question 7

Do you ship internationally?

Accepted Answer

At this time, we only ship in the United States. Please see our Shipping Policy for more details.

Question 8

I never got my order, what to do?

Accepted Answer

To set expectations, we have observed orders being delivered in a week or 5 days. Use the tracking number provided with your order details to see what is the status and progress of the shipment. Check your email for any notices about manufacturing delays or other issues. Also please review our Shipping Policy for additional guidance.If there is still a concern, send us an email at info@happytees.com and we will investigate further with the printer and with the shipper. We stand behind our 30-day money-back guarantee and will do everything we can to resolve this issue for you.

Question 9

Do you offer fast or overnight shipping?

Accepted Answer

Free standard shipping is the only option. And just to set expectations, it usually takes about a week or 5 days to be delivered. We wrote a blog post about what you can expect after paying for your order.Look at the footer section near the bottom of our website for links to our Shipping Policy. In the future, if a new shipping method becomes available, we will update our FAQ page, our Shipping Policy, and your checkout page with more information about shipping options.

Question 10

Can I pick up my order from you in person?

Accepted Answer

Online orders only. The company address shown on our website is an administrative office building, and not a public retail storefront. We have partnered with Shopify to create our store, and offer you an excellent, reliable, online shopping experience.

Question 11

How can I designate my order as a gift to someone else?

Accepted Answer

In this situation, you can enter a shipping address that is different from your billing address. That way the order you paid for will automatically be sent to the other person as your gift to them. We are looking into the possibility of additional options such as gift wrapping, and personalized (in your own words) gift messages to be included in your order, but those options are not yet available.

Question 12

What locations are available for my order to be shipped?

Accepted Answer

We only ship in United States. Visitors to our online store who are not in the United States (or appear to be outside USA because of IP address or VPN location) may see an error page from our partner Blockify called 403 Access Forbidden, because we are not setup to properly support customers outside of our target market.In the future, as our operations expand, if we lift the blocking restriction for visitors who are not in the United States, and increase the shipping coverage area (such as international), we will update this FAQ page, our Shipping Policy, and your checkout page with more information for other locations.

Question 13

Can my order be shipped to a U.S. military address?

Accepted Answer

Yes, in most cases for our printing services. Look at the footer section near the bottom of our website for links to our Shipping Policy. Be aware that your order will be shipped by the United States Postal Service (USPS) and delivery may take up to 15-30 days.

Question 14

Do you have an affiliate program?

Accepted Answer

Not at this time. Look at the footer section near the bottom of our website for links to our Affiliate Disclosure, and read more about our Terms and Conditions.

Question 15

Why do I see the t-shirt size table in the description for some but not all products?

Accepted Answer

Some of the manufacturers provide an image as a size chart (such as length and width) that you can view from one of the example images for that product. If that image is not provided to us, then we manually add a table in the description so you can see the estimated measurements for each size.

Question 16

Can I request a special t-shirt size?

Accepted Answer

Our inventory includes small (S), medium (M), large (L), extra-large (XL), and two-times extra-large (2XL). However, there are limited size selections beyond that such as extra-small (XS), and only a few sizes even larger than 2XL such as 3XL, 4XL, and 5XL. Mostly those sizes are difficult to find, but send us an email at info@happytees.com to let us know what you are looking for, and we will be happy to see what is possible.

Question 17

Why am I not able to select some colors or sizes to put in my cart?

Accepted Answer

Check back again soon. This is due to a product color (or size) temporarily running out-of-stock. We have enabled a setting with our printing service to only show in stock variations (such as different colors, different sizes). We are attempting to minimize the risk of a customer paying for an order that is not actually in stock or is unavailable for printing and shipping. Inventory is updated on an ongoing basis, and changes are refreshed frequently for product listings.

Question 18

What can I do as a customer if I am concerned about data privacy?

Accepted Answer

Happy Tees® is based in California and we take data privacy seriously. We continue to research and implement reasonable measures to prevent fraudulent activity. Look at the footer section near the bottom of our website for links to our Privacy Policy to learn more, read through our Terms and Conditions, and also review Your Privacy Choices if you want to opt-out using your email address.

Question 19

What is your return policy?

Accepted Answer

You can use the following link to review our Refund Policy.

Question 20

Can I exchange an item?

Accepted Answer

Yes, you can. Please review our Refund Policy for more details about exchanges.

Question 21

Why would my non-defective product return or exchange be rejected?

Accepted Answer

One reason for being rejected is if we receive your return package and cannot find the product inside the package. For example, if the package only contains paper, or packing materials such as bubblewrap, or cardboard, or other items, and the product itself is not actually there.For non-defective product returns, we inspect your return package to confirm the product is in nearly new or unused condition. After all, non-defective means nothing is really wrong. Otherwise, if the product you originally received for your order was damaged, defective, or had manufacturing errors, there is no need to return anything. Our customer service team can assist you with a free reprint or refund.Another reason for being rejected is when the start date of your request for a refund or exchange is more than 30 days after product delivery (also called product fulfillment) for your purchase. Look at the footer section near the bottom of our website for links to our Terms and Conditions, and our Refund Policy.

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