One reason for being rejected is if we receive your return package and cannot find the product inside the package. For example, if the package only contains paper, or packing materials such as bubblewrap, or cardboard, or other items, and the product itself is not actually there.

For non-defective product returns, we inspect your return package to confirm the product is in nearly new or unused condition. After all, non-defective means nothing is really wrong. Otherwise, if the product you originally received for your order was damaged, defective, or had manufacturing errors, there is no need to return anything. Our customer service team can assist you with a free reprint or refund.

Another reason for being rejected is when the start date of your request for a refund or exchange is more than 30 days after product delivery (also called product fulfillment) for your purchase. Look at the footer section near the bottom of our website for links to our Terms and Conditions, and our Refund Policy.

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